Tell us your level, your court and your tension.

Write to JINGHE1910@outlook.com for anything that needs a document: a quote, a pro-forma invoice, a return number, a warranty claim. Use WhatsApp for a fast question about tension, grip size or stock. We answer within one working day, Monday to Friday, Hong Kong time. A message that lands after 6 pm on Friday is answered on Monday morning.

There is no contact form on this site on purpose. A form that silently swallows a request about a 26 inch junior frame is worse than no form at all.

• Product name or SKU, for example sv-01 for the 27 inch training racket or sv-05 for the overgrip three-pack.
• Quantity, colour or grip size where a choice exists.
• Destination country, city and postcode, so we can quote freight instead of guessing.
• The date you actually need it, not the date you would like it.
• For a frame: your current string tension in lbs, the gauge you use, your grip size, and any elbow or wrist problem we should work around.
• For a junior frame: the player's height and age, because we size by reach rather than by a number on a label.
• For balls or shuttles: your court surface, since a nylon shuttle on concrete behaves nothing like feather on a wooden floor.

From ten pieces upward we quote tiered pricing and ship to a single address. Club orders usually mix frames, restrings, overgrips and pressure balls, so tell us the squad size and the court surface and we will propose a package rather than a pile of line items. Expect a written quote within two working days, a pro-forma invoice after you accept it, and dispatch five to ten working days after payment clears, depending on whether the frames need stringing to a specified tension.

Send the outlet, the audience and what you intend to publish. We send samples where we can see a fit with racket sports or training kit, and we will tell you plainly when a frame is a loan rather than a gift. We do not buy placements, we do not pay for reviews, and we do not ask anyone to soften a criticism of a string bed.

Write with your order reference, a photograph of the item and a photograph of the carton if the parcel arrived damaged. A complaint is acknowledged within one working day and answered in writing within five working days. If it is still unresolved after ten working days, ask for the director and it is escalated the same day. Nothing is closed without your written agreement.

If a data question is not settled between us, you may take it to the Office of the Privacy Commissioner for Personal Data in Hong Kong, as set out in our privacy notice. Contract disputes run under Hong Kong law and the Hong Kong courts, as set out in our terms.